The Process of Process Management – Mastering the New Normal in a Digital World

Today's rapidly changing business landscape is driven by a multitude of factors, including demographic changes, technological innovations, capital availability, legal regulations, and ubiquitous digitalisation. To stay ahead of the curve, companies require a management approach that can keep pace with this dynamic environment. Static business models are no longer sufficient, and organisations must become adept at proactively addressing the challenges of the "new normal" and our digital world. They must know how and when to modify or enhance their business processes, which processes are optimal candidates for intervention, and how to move rapidly from strategy to execution. The Business Process Management (BPM) discipline is the key to achieving this goal.

By converting strategy into people- and IT-based execution, the BPM discipline delivers significant business value with speed and certainty. It creates a "strategy execution network" that enables organisations to deal with change successfully and create both immediate and lasting competitive advantages. The BPM discipline is implemented through the "process of process management," which is a systematic way of establishing process governance. To achieve this efficiently and effectively, organisations can leverage a holistic framework and reference model for the process of process management. This paper introduces the BPM discipline and demonstrates how it is implemented through the process of process management, using a powerful reference architecture comprising comprehensive information models, tools, and templates.