With digital transformation to an improved customer experience

A key characteristic of digital transformation initiatives is a focus on customer or general market facing business processes. Improving customer experience, but in many cases also supplier or employee experience, is one of the main goals.

Scheer Americas’ Integrated Stakeholder Journey Planning addresses this need to achieve appropriate stakeholder experience. It identifies stakeholder touch points, such as customer interactions, and defines current as well as desired experience. The resulting stakeholder journey map is integrated with the underlying business processes. This allows a systematic and rapid improvement of the specific experience.

Rapid process improvement projects deliver the desired stakeholder experience.